If you think you may have symptoms suggesting covid-19 the in the first case contact 111.

first try 111 online

if you do not have access to online services then you can phone 111.

if you are assessed as having possible covid-19 and are unwell you may then be directed to your GP for further assessment ( initially via telephone / video).

if your GP is concerned regards your condition and you require a face to face assessment this will be offered via a “hot hub” which in our locality is being provided in Paulton at the Clandown Suite at Elm Hayes Surgery, or otherwise in Keynsham or Bath.

It is really important that you do not attend the GP surgery if you have any symptoms suspicious of covid-19.


We are still open and offering a telephone appointment system where you will speak first to a Doctor who will assess your needs.

It may be helpful to check the NHS app to check your symptoms and gain self-management advice before making an appointment.

You can book a telephone appointment by ringing the surgery 01761 413334 or by using the NHS app.

We cannot guarantee the time that you will be called back. Please note that the call will usually come with “number withheld”.

We are being encouraged to manage consultations remotely – i.e via telephone or video call wherever this is possible and safe.

If you do require a face to face assessment we will advise you on where you will be seen.

We are using the car park as our waiting room wherever possible.

We are not currently using the patient self-check-in or blood pressure and weight machines.

Please be careful to maintain social distancing (keeping 2m apart from all others) at all times in the surgery building.

Only bring another person with you to the appointment if this is necessary.

If you have a face mask, then we encourage you to wear it at the surgery.

All of our clinicians will be wearing PPE (face masks, gloves etc ) for all face to face assessments. Do not be alarmed.


It remains especially important for routine childhood vaccinations to continue to take place. Vaccination is a major source of protection against some important and dangerous childhood diseases.

Cervical screening appointments are being prioritised – your appointment may be delayed unless you have had a previous abnormal smear or have missed previous appointments.

Many routine appointments for long term conditions (e.g. heart disease, high blood pressure and diabetes) are being screened at the practice and prioritised. It is highly likely that your appointment will be delayed. Please be patient.

At the present time secondary care services are severely restricted so routine referrals for tests, appointments and operations can all be expected to be delayed unless felt to be urgent.

If you are concerned that your symptoms could relate to possible cancer, please do still make contact with us as these services are still operating.  A useful resource is the website and the poster 1.-Be-Cautious-Cancer-poster-(symptoms) which  lists symptoms to be aware of. Please do not delay getting in touch if you have any concerns.