We aim to give the very best care but if you have a concern or complaint about your care please let us know by writing to the Patient Services Lead Mrs C Hawker or the Managing Partner Mrs C Tremaine-Tucker.
If your complaint has been investigated by the practice and you are not happy with how
the practice has handled this then you may consider contacting the following advice
NHS Bath and North East Somerset Clinical Commissioning Group Patient Advice and
Liaison Service (PALS)
PALS is impartial and will work with you to try to resolve a difficulty or problem and can act on your behalf if you wish. We will discuss with you the best ways to resolve your concerns or problems and will agree with you what action to take for your individual circumstances, contact us on:
Freephone: 0300 013 4762
Address: PALS and Complaints Manager, NHS Bath and North East Somerset Clinical
Commissioning Group, 1 st Floor, Kempthorne House, St Martin’s Hospital, Clara Cross Lane, Bath BA2 5RP.
By post to: NHS England
PO Box 16738
By email to: firstname.lastname@example.org
If you are making a complaint please state: ‘For the attention of the complaints team’ in the subject line.
By telephone: 0300 311 22 33
Our opening hours are: 8am to 6pm Monday to Friday, except Wednesdays when we open at the later time of 9.30am.