If there is a genuine medical emergency or concern we will of course see anyone at short notice.

If all our appointments are full or you have a really urgent problem that needs attention before the next available appointment, please make it clear to the receptionist that you feel there is a potential emergency. The receptionist may ask a doctor to call you back straight away to decide the best course of action.

In the case of urgent need when the practice is closed you can call NHS 111 . Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Please do not ask to see a doctor out of hours or go to A&E unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

BANES Emergency Medical Services (BEMS)

Responsibility for your care when the surgery is closed now rests with B&NES Primary Care Trust.
These hours are 18:30 – 08:00 Monday to Friday and at the weekends.

The service provided involves local doctors and nurses working from Paulton Hospital. It is particularly important in the new system that you phone the service first.

The number to call is: 111

More information can be seen on their website www.bems.uk.com