St Chad’s SurgeryTel: 01761 413334
Chilcompton SurgeryTel: 01761 413334
New Appointment System - from May 15th
If you require a call back from a GP in the morning please ring between 8.00-11.00 for a call back in the afteron please ring between 1.30 - 4.30Anything inbetween these times is for urgent requests only and will be dealt with by the Duty Doctor and possibly not the Dr of your choice.If you are unable to ring during these times, you may like to use the askmy GP option (PLEASE SEE LINK ABOVE) where you can give a brief description of your symptoms and a GP will contact you either by telephone or email.
On the day you have a medical problem, ring us in the usual way and our reception staff will take your name, best telephone number to contact you on and ask you in confidence what is the nature of your problem.
The doctor will then call as soon as possible, usually within the hour or at a specified time if more convenient for you. If you have a preferred doctor, please ring on a day that they are working and when possible they will ring you back.
The doctor will discuss the problem with you and work out what to do next. You may want advice, or a prescription, or you may need to come in.
The doctor will arrange an appointment if you need to be seen. Usually this will be the same day, but you can ask for a later day if this is more convenient e.g. to fit around work/allow time to arrange transport to the surgery.
You do not need to ring early, if possible then avoid the rush and ring later as you may find there is a quicker response time later on.
There will be no need to arrive at reception requesting an appointment as you will be rung back in the same way.
Appointments to see our practice nurses e.g. for dressings, smoking cessation, blood tests, chronic disease reviews will be booked through reception as they are currently.
Home visits are reserved for the following groups of patients:
Asking for a home visit does not guarantee you a visit. If you feel you need the doctor to visit, please try to ring before 10am.
The doctor will phone you first to check the nature of your problem and assess the need for a home visit. It may be that your problem can be dealt with by telephone advice, or it may be more appropriate for us to ask the district nurse to visit, or for you to go to hospital.
The receptionist will always ask you the nature of the problem to aid the doctor to decide the urgency of the visit. If the situation changes while you are waiting for the doctor to phone or visit, then please ring the surgery again.
We cannot undertake home visits for reasons of convenience or lack of transport. From experience, we are aware that relatives, neighbours or friends are often willing to help out, and with our new same day access system we can see you the same day at the surgery if needed. At the surgery, we have access to all of your records and there are ideal facilities to examine and treat you more effectively and efficiently.
In the past, GP's were able to do routine follow up home visits, but sadly due to increasing demand and time pressures this is usually no longer possible.
We offer extended hours every Thursday morning for GP's and Phlebotomy appointments.
We also offer evening and Saturday appointments, please contact reception for details.
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